Collision Center

 
 
 

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SCHEDULING

Fisher Collision Center schedules repairs based on many different factors. It is our goal to handle your repair in the most efficient and timely manner possible. By taking care of the administrative and parts ordering functions before you leave the vehicle for repairs, the length of repair time necessary can be greatly reduced.

WHEN TO SCHEDULE REPAIRS
You can schedule your repair date at the same time you come down for an estimate or if you already have an estimate, simply give us a call and it can be scheduled on the phone.

DRIVEABLE VEHICLES
If your vehicle is safe to drive following a collision, it is best to schedule the actual repair date far enough in advance that the administrative portion of the claim process can be handled.

NON-DRIVEABLE VEHICLES
Our office staff will assist with towing arrangements so that your vehicle can be moved to the shop as soon as possible. No appointment is needed.

PER-ORDERING PARTS
When damage is minor, necessary parts will be obtained before the scheduled repair date. This means the technician can start the work very soon after you drop off your damaged vehicle.

PROCESSING YOUR INSURANCE CLAIM
All insurance companies have a very specific documentation process that must be followed prior to starting repairs. We will schedule your drop off date to allow the time necessary to have this handled in advance.

CHANGING SCHEDULED REPAIR DATE
If something comes up and you need to change your repair date, this is no problem, call us and we will re-schedule a more convenient time.

LENGTH OF REPAIR
As all accidents are different, repair time can vary a lot. Parts availability, work load, and insurance company administrative requirements are a just a few examples of factors that can affect time frame. Your Customer Service Representative will discuss these with you after the preliminary estimate is completed.

REPORTING YOUR CLAIM

You will need to do this as soon as possible after the loss in order to prevent needless delays. If you are given a claim number at this time, please write it down as it will be needed if we contact the insurance company on your behalf. You should also write down the name and phone number of the insurance company representative you spoke with.

CONTACT FISHER COLLISION CENTER
Our expert staff is trained to ask you the questions that will allow us to assist you in an efficient manner. Because each insurance company has different procedures, the information we ask you for will vary based on your circumstances.

DIRECT INSURANCE COMPANY AUTHORIZATION
Fisher Collision Center has agreements with several insurance companies to write the estimate and perform the repairs to your vehicle without having an insurance appraiser directly involved. We will provide all the necessary documentation to the insurance company that will be paying for the repair work.

WORKING WITH INSURANCE COMPANY ESTIMATES
In some cases the insurance company will assign their own appraiser to write an estimate. They may do this at your home, work, or possibly a drive in claims center. Should this estimate be incomplete, a Fisher Collision Center Customer Service Representative will contact the insurance company during repairs so the appraiser can re-inspect the damage. During this re-inspection, this additional damage will be pointed out to the appraiser so that the additional costs can be approved.

PAYMENT PROCESS
In most cases, Fisher Collision Center will bill the insurance company directly for their portion of the amount due. Some companies will mail the payment directly to you in which case you will need to bring it with you when you pick up your completed vehicle. Your Customer Service Representative will be able to answer any questions you may have regarding payment.

ESTIMATES

If your vehicle is safe to drive following an accident, it is recommended that you call Fisher Collision Center to schedule an estimate. Although an appointment is not required, it will eliminate the possibility of a lengthy wait when you arrive.

MULTIPLE ESTIMATES
Years ago it was necessary to get estimates from several different collision repair shops and submit them to the insurance company. That is no longer true. You decide where you want your vehicle repaired and get one estimate.

FREE ESTIMATES
There is no charge to obtain an estimate from Fisher Collision Center.

SCHEDULING AN ESTIMATE
When you make that first call to us, we will obtain all the vital information necessary for processing your claim with the insurance company. We will also answer any questions you may have regarding the claim and repair process.

ESTIMATES ON NON-DRIVEABLE VEHICLES
Simply give us a call and we will arrange to have your vehicle towed to the shop. The estimate will be written in 1 to 2 business days and you will be contacted by phone with the results.

ESTIMATES ARE NOT FINAL REPAIR BILLS
It is very common to find supplemental damage during the actual repair. Our preliminary estimate only covers the damage we can see. Other damage may be found when parts are removed and the repair technician performs a detailed damage analysis. Insurance companies expect this and each has a specific procedure that the Customer Service Representative follows so that all loss related damage is documented and billed to the company that owes for the repairs.

IF YOU DON'T WANT TO FILE AN INSURANCE CLAIM
Many customers do not want to turn a claim in to their insurance company because of potential rate increases. If you are paying for the repair yourself, you will be informed during the repair of any changes in the estimate prior to that portion of the work being completed.

WORKING WITH INSURANCE COMPANY ESTIMATES
If the insurance company or an independent appraisal firm writes an estimate on your vehicle, it is not necessary to obtain one from us. We will work off their estimate and negotiate with them for any changes that are necessary to provide you an excellent repair.

PARTS

PRE-ORDERING PARTS

When damage is minor, necessary parts will be obtained before the scheduled repair date. This means the technician can start the work very soon after you drop off your damaged vehicle.

PROCESSING YOUR INSURANCE CLAIM
All insurance companies have a very specific documentation process that must be followed prior to starting repairs. We will schedule your drop off date to allow the time necessary to have this handled in advance.

CHANGING SCHEDULED REPAIR
If something comes up and you need to change your repair date, this is no problem, call us and we will re-schedule a more convenient time.

LENGTH OF REPAIR
As all accidents are different, repair time can vary a lot. Parts availability, work load, and insurance company administrative requirements are a just a few examples of factors that can affect time frame. Your Customer Service Representative will discuss these with you after the preliminary estimate is completed.

QUALITY PARTS
Insurance companies can have very different policies regarding the types of parts used to repair your damaged vehicle. This section is included to explain the differences in original equipment new, aftermarket new, and recycled parts. Your Customer Service Representative can explain what the policies are of the insurance company paying for your repair.

NEW ORIGINAL EQUIPMENT PARTS (OEM)
These are parts that are made by either the manufacturer of your vehicle or a vendor that supplies them to the manufacturer for resale. As a rule, they are identical to the parts that were used during the vehicle manufacturing process.

NEW AFTERMARKET PARTS
Aftermarket parts are copies of the original parts supplied when your vehicle was new. This could be anything from a fender to a headlight. Consumers have been purchasing these parts for years to contain the costs of mechanical repairs. Batteries, tires, and radiators are just a few examples of this. While all insurance companies require the use of aftermarket parts in certain situations, these requirements differ greatly from company to company. Your Customer Service Representative can give you more information pertaining to this. The parts must meet or exceed industry standards for safety, fit, and appearance or Fisher Collision Center will contact the insurance company and obtain permission to use OEM parts instead.

RECYCLED PARTS

Recycled or used parts are generally original equipment parts that have been removed from a pre-owned vehicle that has been involved in an accident. This is not only good for the environment; it is another way to help contain costs without affecting repair quality. Each of these parts is inspected closely prior to installation.

Hours

  • Monday 8:00am-8:00pm
  • Tuesday 8:00am-8:00pm
  • Wednesday 8:00am-8:00pm
  • Thursday 8:00am-8:00pm
  • Friday 8:00am-8:00pm
  • Saturday 8:00am-6:00pm
  • Sunday 11:00am-4:00pm

Contact

Fisher Chrysler Dodge Jeep Ram

349 East 32nd Street
Directions Yuma, AZ 85364

  • Sales: (928) 344-2650
  • Service: (928) 615-1022
  • Parts: (928) 344-3433
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